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FAQs

Which payment methods do you accept?

Accepted Payment Methods:

    What is your return policy?

    Please see our "We Accept Returns" page for more information.

    What is your cancellation policy?

    All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as described on the "We Accept Returns" page. Refunds will only be issued to the original credit card that you use when placing your order.

    What if my product is damaged?

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it immediately when signing for delivery.  If your item(s) do arrive damaged, please send photos to customerservice@rainorshinegolf.com the day of delivery and we will help you process an insurance claim on your behalf.

    How do I place an order?

    First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Buy It Now” button. All of your products will be added to your cart.

    You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".

    Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

    If you would like to place an order by phone, give us a call at 1-888-831-9489.

    How will my order be fulfilled?

    As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for shipment, we will process the charges and submit the order for shipment.

    Will you send an order confirmation via e-mail?

    An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

    How can I change My Account information?

    You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.

    Do you charge sales tax?

    Only customers residing in the state of Wisconsin will be charged sales tax. Orders from outside Wisconsin will not be charged sales tax.

    How can I make a change or cancel my order?

    Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact customerservice@rainorshinegolf.com.

    How long will it take for my order to ship?

    This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is stock and we process the charges to your credit card it will ship within 5 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at customerservice@rainorshinegolf.com.

    Can you ship to a P.O. Box or an APO Address?

    At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses.  We apologize for the inconvenience.

    Didn't find what you were looking for?

    We would be glad to assist you. Visit us at our Contact Us page or fill in the form below.



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