Rain or Shine Frequently Asked Question's

Have a question? Below are the most frequently asked questions from our customers to help you out. If you browse through and still can't find what you're looking for, feel free to contact us using the button below!

Rain or Shine FAQ's

What payment methods do you accept?

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal
  • Google Pay
  • Shop Pay
  • Apple Pay
  • Financing powered by Bread Pay™. Subject to approval of credit application. Bread Pay™ loans are made by Comenity Capital Bank, a Bread Financial™ company.

We Pride ourselves on our Flexible Payment Options.

What is your return policy?

We get it, things happen. We are happy to accept returns within 30 days for most product offerings. Please see our We Accept Returns page for more information.

What is your cancellation policy?

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Please note, if the order was paid via credit card, up to 3% may be non-refundable due to processing fees. Orders canceled after items have shipped will follow our 30-Day Return Policy and will be subject to return shipping costs and/or restocking fees.

What do I do if my product arrives damaged?

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to [email protected] the day of delivery.

Rain or Shine Golf will pay for shipping defective, damaged, or incorrect merchandise at our cost. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

How do I place an order?

First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.

You will find a Cart button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout Now".

Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

If you would like to place an order by phone, give us a call at 1-888-831-9489.

How will my order be fulfilled?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order, we begin to prepare your order for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment, we will process the charges and submit the order for shipment.

Will you send an order confirmation via email?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

How do I change my account information?

You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.

Please note that for security reasons, we cannot edit the shipping address once the order has been processed.

How do I change or cancel my order?

Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact [email protected].

How long will it take for my order to ship?

This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is stock and we process the charges to your credit card it will ship within 5 business days from the date of your order.

If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at [email protected].

Do you ship to PO Boxes?

At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses. We apologize for the inconvenience.

Do you offer expedited shipping?

Expedited shipping is available for an additional cost on some products. Give us a call at 1-888-831-9489 or email us at [email protected] and we will get back to you as soon as possible with a quote.

Do you ship internationally?

We do! Please note that any additional import/export taxes and/or customs taxes will be at the expense of the customer (including Canada). Rain or Shine Golf is not responsible for any import/export taxes relating to international shipping and is not responsible for any customs taxes or any other form of tax for an international shipment.

Will You Hold My Order Until I'm Ready For It To Ship?

Rain or Shine Golf is happy to hold orders for up to 90 days from the original purchase date upon customer request. At the time of purchase, customers will be asked to provide a desired shipping date. Unless verbal or written communication has been offered to the contrary, the order will automatically fulfill on the desired shipping date provided.

Should a customer request to push back the shipping date originally provided, the revised date may not exceed 90 days from the original order date.Full payment will be due upon initial submission of the order. Should a customer wish to cancel at any point prior to their desired shipping date, a full refund of the total order value will be issued. If a customer is to cancel after their order has been shipped, a 20% restocking fee may apply.

At any point during the hold period, a customer may opt to either push up their scheduled shipping date or pick up their order in-person from our warehouse in Charlotte. Direct communication with our team prior will be required.

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Still looking for answers? Feel free to reach out to our team of experts below. We have our SimSquad available for you.

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“Shipping was beyond fast & everything arrived as expected. I Will definitely be buying from Rain Or Shine Golf again.”

Matthew K. - Verified Buyer

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